Gift Vouchers - FAQ

Purchasing Gift Vouchers. Gift Vouchers are purchased just like any other item in our store. You can pay for them using the stores standard payment method(s). Once purchased the value of the Gift Voucher will be added to your own personal Gift Voucher Account. If you have funds in your Gift Voucher Account, you will notice that the amount now shows in he Shopping Cart box, and also provides a link to a page where you can send the Gift Voucher to some one via email.

Buying with Gift Vouchers. If you have funds in your Gift Voucher Account, you can use those funds to purchase other items in out store. At the checkout stage, an extra box will appear. Ticking this box will apply those funds in your Gift Voucher Account. Please note, you will still have to select another payment method if there is not enough in your Gift Voucher Account to cover the cost of your purchase. If you have more funds in your Gift Voucher Account than the total cost of your purchase the balance will bel left in you Gift Voucher Account for the future.

Redeeming Gift Vouchers. If you receive a Gift Voucher by email it will contain details of who sent you the Gift Voucher, along with possibly a short message from them. The Email will also contain the Gift Voucher Number. It is probably a good idea to print out this email for future reference. You can now redeem the Gift Voucher in two ways.
1. By clicking on the link containe within the email for this express purpose. This will take you to the store's Redeem Voucher page. you will the be requested to create an account, before the Gift Voucher is validated and placed in your Gift Voucher Account ready for you to spend it on whatever you want.
2. During the checkout procces, on the same page that you select a payment method there will be a box to enter a Redeem Code. Enter the code here, and click the redeem button. The code will be validated and added to your Gift Voucher account. You Can then use the amount to purchase any item from our store

When problems occur. For any queries regarding the Gift Voucher System, please contact the store by email at info@mate-tee.de. Please make sure you give as much information as possible in the email.

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Mate Mateo FLOR - red

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